Special Offer: Spend $50 in Accessories and receive free shipping!

Store Policies

We Promise 100% Customer Satisfaction

Our goal is to provide you with the comfort when you purchase anything from Aubrey Gianna's Boutique.  We thoroughly inspect all of our merchandise prior to stocking our warehouse shelving. A few details that we inspect for are color, defects, fabric quality, sizing. Our goal in our thorough inspection period is eliminate wasted shipping time,  and loss of use time. 

Refunds & Exchanges

  • Daily Deals, Discounted and Clearance items are excluded from this policy
  • All Major holiday sales are excluded from this this policy, and will contain its own policy within the event.  These Policies will be contained within each listings.
  •  All merchandise sold at regular pricing are eligible for a refund/exchange with in 30 days from the date of purchase.
  • All items are to be mailed back to our warehouse including the following:
  1. Original Packing Slip provided in the original package shipped
  2. if packing slip is not available - provide name, email, address on a sheet of paper.
  3. Tracking Number -  please email our team a tracking number so we can monitor the shipping process.
  • Once we receive your package a refund/exchanges will be initiated. refunds will be processed and placed on the original payment source. Exchanges will be mailed out and a new tracking number will be provided. 

Washing and Care 

  • All clothing and essentials: Machine wash on Gentle with cold water, we recommend air drying but you may tumble dry on low delicate. We are not responsible for any damages to your item due to washing error.
  • All Headbands and turbans: Hand wash individually with cold water and lay flat to dry. 

 

Daily Deals, Discontinued & Clearance items

All Sales Final.  Items placed in these categories are heavily marked down. and for these reasons all sales are final.

 

Shipping and Processing

All items will be shipped from our Tampa, FL warehouse Location

  • Once you place your order through our website, processing time will take 1-2 business days.
  • Orders go out Monday - Friday.  any shipments placed on or after Thursday will be shipped on Monday.  Occasionally Orders Placed early Thursday mornings could be shipped out on Fridays.
  • All orders are shipped via USPS (United States Postal Service) and we cannot guarantee delivery travel time of first class packages. Based on previous shipments it can take any where from 3-7 days to arrive based on your location.
  • Upgraded shipping speeds are available at checkout.  Available upgrades  are "Priority Mail and Express Mail Services". (*Please Note*  upgraded shipping services will not expedite our normal processing times.)

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