FREE SHIPPING

When your shopping cart total is $75 or more, get free shipping with your order.  In order for free shipping applied, please select the "FREE" shipping option during checkout.  This allows for customers choose Free Shipping or Pay for an upgraded expedited shipping Service

We Promise 100% Customer Satisfaction

Refunds & Exchanges

• Daily Deals, Discounted and Clearance items are excluded from these policies
• All Major holiday sales are excluded from these policies, and will contain its own policy within each listings.
•  All merchandise sold at regular pricing are eligible for a refund/exchange within 15 days of receiving. 
• Customers are responsible for shipping expenses unless the item received is defective or not as described. 
• If the order was shipped free and it is returned we will deduct shipping expenses from the refund unless it was return due to a defect. 
• All items are to be mailed back to our warehouse including the following:

1. Original Packing Slip provided in the original package shipped
2. if packing slip is not available - provide name, email, address on a sheet of paper.
3. Tracking Number -  please email our team a tracking number so we can monitor the shipping process.

• Once we receive your package a refund/exchanges will be initiated. refunds will be processed within 3-5 business days and placed on the original payment source. Exchanges will be mailed out and a new tracking number will be provided. 
• Custom Made Orders: Custom made orders are non refundable but are not limited to the 3 day inspection period and 7 day return policy

Quality Control

All packages are inspected prior to being sealed for damages, item contents and quantities.  This is to ensure we correct the issue before it arrives.  The extra time we use for this process allows our customers to spend more time looking Bow-Riffic while taking pictures.

Washing and Care 

• All clothing and essentials: Machine wash on Gentle with cold water, we recommend air drying but you may tumble dry on low delicate. We are not responsible for any damages to your item due to washing error.
• All Headbands and turbans: Hand wash individually with cold water and lay flat to dry. 

Daily Deals, Discontinued & Clearance items

All Sales Final.  Items placed in these categories are heavily marked down. and for these reasons all sales are final.

Shipping and Processing

All items will be shipped from our Tampa, FL warehouse Location

• Once you place your order through our website, processing time will take 3-5 business days.
• Orders ship out Monday - Friday.  Any shipments placed on or after Thursday will be shipped on Monday.  Occasionally Orders Placed early Thursday mornings could be shipped out on Fridays.
• All orders are shipped via USPS (United States Postal Service) and we cannot guarantee delivery travel time of first class packages. Based on previous shipments it can take any where from 3-7 days to arrive based on your location.
• Upgraded shipping speeds are available at checkout.  Available upgrades  are "Priority Mail and Express Mail Services". *Please Note*  upgraded shipping services will not expedite our normal processing time.

Delivery

• Please allow 48 hours for tracking to be updated.
• We are NOT responsible for any lost or stolen packages once its marked Delivered by USPS. It is customers responsibility to contact local post office in regards to a lost package. 
• If you have any questions or concerns about shipping, please feel free to contact us at: sales@aubreygianna.com